What should I do first?
Turn the washer off, unplug it if the plug is dry and you are not standing in water, and close both supply valves behind it. Then photograph the hose and the floor before cleanup starts.
Is washing machine water clean?
No. Massachusetts DPH lists washing machine overflow as Category 2 water, which contains contamination that can cause illness (Massachusetts DPH). Carpet and pad soaked with it are harder to save than with clean water.
Why do washing machine hoses burst?
Age. IBHS research cited by Connecticut's insurance department found more than half of washing machine water losses were caused by a burst supply line, costing more than $6,000 per incident, and manufacturers recommend replacing hoses every five years (Connecticut Insurance Department). IBHS recommends braided stainless steel hoses and a drain pan for washers on upper floors (IBHS).
Does homeowners insurance cover a washer overflow?
Check your policy and call your insurer. Keep the failed hose for the adjuster: Georgia's insurance commissioner says not to dispose of damaged property until the adjuster has examined it (Georgia OCI).
Common questions
Can I keep using the washer after it overflowed?
Not until the cause is fixed. A burst hose has to be replaced, and a clogged drain has to be cleared.
Should I leave the house with the washer running?
IBHS advises never leaving home while the washer or dishwasher is running.
How long do washing machines last?
IBHS puts the average life of a washer at 12 to 13 years.
Related guides
Sources
- Massachusetts DPH: quick reference, water damage response in buildings
- Connecticut Insurance Department: preventing water damage (IBHS study facts)
- IBHS: how to prevent interior water damage from plumbing and appliances
- Georgia Office of Insurance and Safety Fire Commissioner: Insurance Before and After a Disaster
Last reviewed November 13, 2026. This guide is general information, not legal, insurance or medical advice.